Return Policy
This Return Policy describes how return requests are handled for Botanivasc-related orders requested through srexalonkhik.ddd. This page is written for New Zealand customers and is intended to be transparent about eligibility, processes, timelines, and your rights.
1) Who we are
Srexalonkhik
Address: 1A/155 Queen Street, Auckland CBD, Auckland 1010, New Zealand
Email: team@srexalonkhik.world
Phone: +6499414911
2) How to request a return
To request a return, contact us by email at team@srexalonkhik.world and include:
- Your name
- The email address used when you placed the request
- Order details you have available (for example, date and quantity)
- The reason for your request
- Photos, if the item arrived damaged
We may ask for additional information to identify the order and ensure a secure and accurate process.
3) Return eligibility
3.1 Change-of-mind returns
If you change your mind, contact us as soon as possible. Eligibility may depend on whether the product has shipped and the condition of the package upon return.
- Unopened items: typically eligible for return within a reasonable timeframe after delivery, subject to inspection
- Opened items: for hygiene and safety reasons, opened consumable items may not be eligible unless required by law or unless the item is faulty
3.2 Faulty, damaged, or incorrect items
If an item is faulty, damaged in transit, or incorrect, contact us promptly. Provide photos of packaging and the item where possible so we can assess and resolve the issue efficiently.
4) Condition requirements
Returned items should be packaged securely. If the item is eligible for return, it should generally be returned in its original packaging where feasible. We may refuse or adjust a refund if the condition indicates misuse, missing components, or preventable damage.
5) Refunds
If your return is approved, refunds are issued to the original payment method used, when applicable. Refund processing time can vary depending on banking and payment providers.
5.1 Refund amounts
Refund amounts may include the product price and, in some cases, shipping costs, depending on the reason for return and applicable law. If a return is due to a fault or error, we aim to provide a fair resolution consistent with consumer protections.
6) Exchanges
Where appropriate, we may offer an exchange rather than a refund, for example if an incorrect item was delivered. Exchange availability depends on stock and practical shipping arrangements.
7) Cancellations
If you want to cancel an order request, contact us as soon as possible. If the order has not shipped, we may be able to stop processing. If it has shipped, the return process may apply instead.
8) Delivery issues
If you believe a shipment is delayed or missing, contact us so we can investigate. Provide the details you have available. We will coordinate with delivery providers where needed.
9) Consumer rights
This Return Policy does not limit any rights you may have under New Zealand consumer law, including rights related to faulty goods. Where mandatory rights apply, those rights prevail.
10) Data handling
We use information related to return requests only to process and document the request and to comply with legal obligations. For more details, read the Privacy Policy.
11) Updates
We may update this Return Policy to reflect operational or legal changes. Updates take effect when published on this page.